Returns & Exchanges

Returns

224 Equestrian ALWAYS stands behind the quality of everything we sell to make sure you’re happy and satisfied with your purchase. Our products are fully warranted against defects in materials and workmanship with a lifetime guarantee. See Limited Warranty/Lifetime Guarantee for details. 

If you’re dissatisfied with any products you’ve purchased from us you can return your item(s) as follows:

  • Items purchased online can be returned online within 30 days of purchase.
  • Items purchased using PayPal must be returned online within 30 days of purchase.
  • Items must be unused and unwashed.
  • Custom products are final and are not eligible for returns, exchanges, changes or alterations.
  • Items purchased at a 3rd party or re-seller must be returned at those locations and are subject to their return policy.
  • Email support@224equestrian.com and we will provide a pre-paid shipping label. Free return is available to US domestic shipping only. We can not at this time provide return shipping label due to high cost of international shipping. Please use the shipping label and keep the tracking number for your records. Drop your return into any US Postal Service box. 
    • Your refund excluding shipping charge will be applied to the same credit/debit card used for purchase as soon as the return is received by 224 Equestrian.

Exchange

224 Equestrian has a 30-day exchange policy. 
In the event that the style being returned for exchange is no longer available, a product of equal value may be ordered.

We will only honor exchanges for orders placed directly with 224 Equestrian. The product must be unused and unwashed in order to qualify for exchange.  We will not honor exchanges for merchandise purchased at outside retail locations.  Please contact that store or reseller directly.  

    • Email us at support@224equestrian.com and explain the reason to obtain an authorization for exchange.
    • Please indicate your order number.
    • The replacement item will be shipped to you free of charge upon 224 Equestrian receiving your return.

We recommend using UPS to ship your return.  If sending via regular mail we recommend insuring your parcel.                                                                       

Attn: Order#                                                                                                       
224 Equestrian                                                                                              
250 West 40th Street                                                                                        
3rd Floor                                                                                                                 
New York, NY 10018

 

- Thank you!

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